The fine print.... 

​Reservations & Deposits

Once we’ve confirmed availability, we’ll send you all the details you need to secure your booking.

A 50% deposit is required to confirm your space.

The balance is due no later than 30 days before arrival. As soon as we receive your deposit, we’ll send a confirmation and assume you’re aware of all costs related to your booking (this includes extras such as gear hire, MPA permits, private instruction, etc.).

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Group Packages

For group trips, we follow a 7+1 policy – book for 7 people on a package and the 8th joins for free.

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Children

• Under 12 years: 50% of the room rate

• No children under 12 are permitted on ocean boat trips. Note however that children 12 years and up will be assessed by the skipper and dive instructor. You and your child's safety is our number one priority. 

• Rates include meals but exclude babysitting services (which can be arranged separately).

 

How to Book

While we’re happy to chat by phone or WhatsApp, the only way to lock in your booking is via email.

This ensures we keep everything properly recorded. Please contact us at:
📧 info@sardinesafari.co.za
📞 +27 76 887 9154 Mike or +27 83 296 2525 Deon

 

Payment Details

• A non-refundable 50% deposit per person is required within 7 days of invoice.

• The balance is due 30 days before arrival.

• Bookings made less than 30 days before arrival must be paid in full within 7 days of invoice.

• Payments can be made via EFT. Please ensure all bank fees are covered on your side—we can only credit the exact amount received.

 

Cancellation Policy

• 45+ days before arrival: Full refund (less admin/bank charges)

• 45–30 days before arrival: 50% refund*

• Less than 30 days before arrival: No refund

• No-shows: No refund

• Flight delays or cancellations: No refund for unused services

• Prepaid dive packages: Non-refundable and non-transferable

• Sardine Run reservations: Strictly non-refundable and not transferable to other dive locations

 

*Administrative fees and bank charges will be deducted.

We strongly recommend taking out comprehensive travel insurance to cover any unexpected changes or cancellations.

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Weather & Wildlife Policy

Our adventures are run in the open ocean, which means Mother Nature is in charge. While we always do our best to provide safe, fun, and memorable experiences, we cannot control the weather, sea conditions, or the movement of wild animals.

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• Inclement Weather: Should conditions be unsafe, trips may be delayed, rescheduled, or adapted at the skipper’s discretion. Safety always comes first. No refunds will be issued in the case of weather-related cancellations,.

• Wildlife Sightings: Encounters with dolphins, whales, sharks, sardines, or other marine life cannot be guaranteed. No refunds will be made in the event of limited or no sightings.

• Alternative Activities: If trips are canceled due to weather and we offer alternative land-based or indoor activities, participation in those is entirely optional and at your own cost.​

 

By booking with us, you acknowledge and accept the unpredictability of the ocean and wildlife, and agree that we cannot be held responsible for circumstances beyond our control.

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